If the term CRM is new to you, you might be asking yourself “What is Salesforce CRM?’.  Simply put, Salesforce CRM is the industry’s leading Customer Relationship Management (CRM) application on the market.  Developed by Salesforce.com, Salesforce CRM is a web-based Software as a Service (SaaS) application that can be used by companies in any industry and helps companies to track leads, opportunities, and customers (potential and current) in a more efficient and collaborative way.

Salesforce CRM Key Features:

  • No software or hardware to install as it operates in the cloud.
  • Runs on iOS, iPhone, iPad, Android tablets & smart phones, Windows PC and Blackberry phones.
  • Available in 4 editions – Group, Professional, Enterprise, and Unlimited.  Choose the CRM solution that is right for your company now and in the future.
  • AppExchange.com – Salesforce.com’s one-stop shop for Salesforce CRM integrated apps built on the Force.com platform.
  • 30 day free trial


Salesforce CRM Apps:

Sales Cloud – keep track of customer information, leads, opportunities, and sales cycle

Service Cloud – manage customer service (including call centres, social media)

Custom Cloud – build custom apps on the Force.com platform

Chatter Cloud – collaborate with colleagues in real-time conversations




Perpetual West Inc. is a Salesforce Silver Cloud Alliance Partner and can answer any questions that you have about Salesforce CRM implementations at 1.877.388.6400