According to Wikipedia, cloud computing is an “…expression used to describe a variety of different types of computing concepts that involve a large number of computers connected through a real-time communication network such as the internet”. No matter how you define it, cloud computing has grown in popularity and is being embraced by businesses of all sizes. Ultimately, businesses recognize the value that working in the cloud has to offer including: 1) cost savings, 2) opportunity for team members to collaborate and work together on documents and projects, 3) ability to work from anywhere, and 4) the variety of cloud-based apps available on sites like AppExchange and Google Apps Marketplace. To learn more about the popularity and growth of cloud computing, check out a recent infographic created by livehiveapp.com:
If the term CRM is new to you, you might be asking yourself “What is Salesforce CRM?’. Simply put, Salesforce CRM is the industry’s leading Customer Relationship Management (CRM) application on the market. Developed by Salesforce.com, Salesforce CRM is a web-based Software as a Service (SaaS) application that can be used by companies in any industry and helps companies to track leads, opportunities, and customers (potential and current) in a more efficient and collaborative way.