Are You Going To Dreamforce’16?

Looking for a reason to go to San Francisco in October?  The answer is simple: Dreamforce.  This annual event is hosted by Salesforce and gives attendees the opportunity to hear keynote addresses (from Marc Benioff and other industry leaders), attend breakout sessions and networking events, and learn more about cloud computing solutions at the Cloud Expo.  Attendees can also register for pre-conference training sessions and write certification tests to become a certified Salesforce professional.  Overall, Dreamforce is considered to be the cloud computing industry event of the year and has grown in size over the years to be one of the largest technology events in the world (i.e. over 170,000 registered attendees in 2015). Read More

Start Your Summer Off With Customer Success Stories

At Perpetual West, we partner with industry leading companies to provide small and medium sized businesses with the best cloud-based solutions to fit their needs and budget. When it comes to adopting a new cloud-based solution, learning about how other companies have implemented/found success with a solution can be a great resource. Here’s a sampling of recent customer success stories from three of our key partners: RingCentral, Google for Work and Salesforce.
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Do More While Mobile With The Salesforce Chatter App

The Salesforce Chatter app recently got a nice face lift for iOS and Android devices.  It was a handy app before, but now it’s a much more powerful one.  Why?  Simply the addition of records to the app.  Now you can look up all the details or related records on any record (normally visible to you on the desktop) and post to its feed directly.  When posting, you can continue to use @mention and use #topic tags like before.    Here are a few screen shots from a Galaxy S3:

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7 Ways to Load Your Data Into Salesforce

In the beginning, Salesforce CRM had only a couple ways to load your data (i.e. the wizards and the data loader).  Now there is no shortage of ways to get your data in with each solution having their pros and cons.  Here is an updated list of options for you to choose from.  Depending on your needs, a particular one might be a better fit.  Here they are, listed in order when I became familiar with them and the key differences between them:

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Enable Salesforce Touch on Your Android Device

According to, Salesforce Touch “…gives you real-time access to the same information that you see in the office, but organized for work on the go “.   It’s designed to work with all touch devices,  however as of  the Salesforce Spring ’13 edition only Apple iPad (2nd- and 3rd-generation), with iOS® version 5.0 or higher is supported.  For us Android aficionados, that leaves us a little wanting to say the least.  However, for those keen to use Salesforce Touch on their Android, there is a temporary solution until it is officially released.  Here’s how:

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