Talkdesk | Perpetual West

Focus on Customer Service With Talkdesk

Talkdesk is an industry leader in customer experience as their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflects their commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Benefits

Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability. Rapidly scale to any enterprise requirement with low-code, no-code, and custom-code development tools.

End-to-End

CX Cloud is the most complete customer experience suite: One global cloud-native platform, one user experience, one services experience, Gartner validation.

Intuitive

Fast and easy to setup, use and manage.

Integrated

60+ out-of-the-box integrations and AppConnect marketplace. Deepest Salesforce integration.

Adaptable

Customers can evolve as business needs change; Modularity; Make changes with clicks not code.

AI-Infused

Embedding native artificial intelligence across the platform to drive higher efficiency, reduce costs, and fuel data-driven, profitable customer engagements.

Trusted

Leading global call quality, availability, security and scalability. 30+ certifications. 100% uptime SLA.

Used By a Variety of Industries

Industries include: 1) Communications, Media & Internet, 2) Financial Services & Insurance, 3) Government & Education, 4) Healthcare & Life Sciences, 5) Information Technology & Services, 6) Manufacturing, 7) Retail & Consumer Goods, 8) Staffing & Employment Services, 9) Transportation & Hospitality, and 10) Transportation & Logistics

Why Your Business Should Choose Talkdesk

Industry Innovator

Talkdesk was born cloud-native, with a platform that provides unprecedented advantages of speed, agility, scale and reliability. With over 50% investment in R&D, Talkdesk is innovating a better way to customer experience. Their speed of innovation helps our customers to adapt to and stay ahead of their customers’ needs.

Customer Obsessed

Talkdesk’s industry reputation for white glove support means that customers get a partner dedicated to their success. And they love Talkdesk for it. Talkdesk has a 97% CSAT rating and 135% enterprise net retention. They also have the most and best ratings on customer review sites including G2 Crowd, AppExchange, and Gartner Peer Insights.

Global Leader

Talkdesk was recognized as a leader in Gartner’s multi-regional 2020 Contact Center as a Service (CCaaS) Magic Quadrant (MQ), one of only 3 vendors in the leader quadrant. Talkdesk was also a leader in the 2020 Forrester Wave for CCaaS. Their global footprint and partner ecosystem means that their 1,800+ customers can provision agents anywhere in the world in minutes to deliver great CX.

Our Talkdesk Services

As a Talkdesk Certified Channel Partner, we’re here to help you experience all the benefits that Talkdesk has to offer.

Consultation

We offer a free consultation to learn more about what your business needs are. We take time to explain the features of the Talkdesk platform, find a plan that work for you, and answer any questions.

Demonstration

If you are interested in seeing how Talkdesk works before you sign up, we can provide a free demonstration on how everything works with the Talkdesk platform.

Training

We can train you and your team on how to use the Talkdesk platform.

On-going Support

We are here to help you on an ongoing basis. Having someone assist you that knows your business and can respond to your changing needs gives you peace of mind.