Postcall

The Easy Way To Send Customer Satisfaction Surveys

Built for the RingCentral platform, your business can automatically send customer satisfaction surveys using the best available channel after your phone conversation. Choose between SMS and email surveys, style the surveys to match your brand, and create as many different surveys as you need using the form builder.

Why Should Your Business Choose Postcall?

EASY TO INSTALL

You can start sending surveys in less than 90 seconds

FULLY CUSTOMIZABLE

Create branded surveys and define when each should be sent

EXCELLENT SUPPORT

Our customers help shape our roadmap

CRM & HELPDESK INTEGRATIONS

Access survey results in your CRM or ticketing system | Sync your contacts to Postcall so surveys can be delivered by email | Key Integrations include: Salesforce, HubSpot, Zoho Desk and Zoho CRM, Zendesk, Pipedrive, and Gorgias

Sending Options

Your business can decide which survey will be sent based on:

Call direction (inbound or outbound)
Which business phone number was used
Which agent was involved in the call
Duration of the call
Limit how often each contact will receive surveys

Reports & Analytics

Postcall’s dashboard summarizes all of the important information in one spot.

See all the survey results
Instant notifications when surveys are completed
Filter and segment survey results. Export all survey results (Excel or CSV)
Daily reports sent by email
Track score changes over time and identify trends
Monitor your team’s performance using the leaderboard